Privacy Policy

247 Pinnacle Ltd Privacy Policy

Our contact details

Name: 247 Pinnacle Ltd

Address: Unit E1, Industrial Estate, Queens Road, London, EN5 4DJ

Phone Number: 020 7160 0260

E-mail: info@247pinnacle.co.uk

The type of personal information we collect

We currently collect and process the following information:

Personal identifiers, contacts and characteristics (for example, name and contact details)
Email addresses
Phone numbers
Address, County, Province, ZIP/Postal code, City
Usage Data

How we get the personal information and why we have it

Most of the personal information we process is provided to us directly by you for one of the following reasons:

To process your rental application. This includes information such as your name, contact information, employment history, and financial information.
To manage your tenancy. This includes information such as your rent payments, maintenance requests, and lease agreement.
To communicate with you. This includes sending you emails, letters, and text messages about your tenancy.
To comply with legal requirements. This includes collecting information for tax purposes and complying with landlord-tenant laws.
To improve our services. This includes using your information to analyse trends and improve our customer service.

We also receive personal information indirectly, from the following sources in the following scenarios:

Public records: Property management companies may collect your personal information from public records, such as land registry records, electoral registers, and court records.
Third-party data providers: Property management companies may purchase or receive personal information from third-party data providers, such as credit bureaus, tenant screening agencies, and marketing companies.
Social media: Property management companies may collect your personal information from social media platforms, such as Facebook, Twitter, and LinkedIn.
Online searches: Property management companies may collect your personal information from online searches, such as Google and Bing.

We use the information that you have given us in order to:

To process your rental application;
To manage your tenancy;
To communicate with you;
To comply with legal requirements;
To improve our services.

We may share this information with: Property owners;

Landlord-tenant lawyers;
Tenant screening agencies;
Credit bureaus;
Other service providers who help us to provide our services.

Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for processing this information are:

Your consent. You are able to remove your consent at any time. You can do this by contacting info@247pinnacle.co.uk
We have a contractual obligation.
We have a legal obligation.
We have a vital interest.
We need it to perform a public task.
We have a legitimate interest.

How we store your personal information

Your information is securely stored.

We take measures to protect your personal information, including:

Using secure servers to store your information;
Using encryption to protect your information when it is transmitted;
Limiting access to your information to authorised employees;
Training our employees on how to protect your information.

Our retention policy

We will keep your personal information for as long as necessary to fulfil the purposes for which it was collected. This may include retaining your information for a period of time after you have ceased to be a customer, in order to comply with legal or regulatory requirements.
However, you may request that we delete your personal information at any time. We will comply with your request as soon as reasonably practicable.
We will not sell, share, or rent your personal information to third parties without your consent. We will only share your personal information with third parties if we are required to do so by law or if we have your consent.
We will take all reasonable steps to protect your personal information from unauthorized access, use, or disclosure.

How to request deletion

You can request that we delete your personal information by contacting us at info@247pinnacle.co.uk.

We will require you to verify your identity before we can delete your personal information. We will also require you to provide us with a reason for the deletion request.

Your data protection rights

Under data protection law, you have rights including:

Your right of access - You have the right to ask us for copies of your personal information.

Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.

Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances.

Your right to object to processing - You have the the right to object to the processing of your personal information in certain circumstances.

Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact us at info@247pinnacle.co.uk or call us on 020 7160 0260 if you wish to make a request.

How to complain

If you have any concerns about our use of your personal information, you can make a complaint to us at:

247 Pinnacle Ltd

Unit E1, Queens Road

Industrial Estate

London
EN5 4DJ

Helpline number: 020 7160 0260

247 Pinnacle website: https://www.247pinnacle.co.uk

You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO’s address:

Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

Helpline number: 0303 123 1113

ICO website: https://www.ico.org.uk

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